"Moving to E5 has been really good from a security point of view... Now we can get a holistic view of what’s going on, which helps us to make changes and recommendations for future plans."
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“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”
“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”
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Working with Stripe OLT has significantly elevated our organisation’s IT experience and security posture. In our fast-paced environment, it’s crucial that our technology aligns with our operational demands, and I have full confidence in Stripe OLT’s commitment to consistently meet those needs.
Nikki Barraclough – Director of Finance & IT
For most IT helpdesk teams, industry response times range from 15 to 60 minutes.
With Stripe OLT’s average five-minute response time, we exceed industry standards, ensuring your users experience less downtime and disruption.
Driven by a high-performance, ITIL-led helpdesk, your users experience rapid ticket resolutions with an impressive 1-hour average time to fix.
This quick response helps ensure smooth operations and resilience, minimising disruptions to keep your business running efficiently.
Our commitment to excellence is reflected in our average 97% customer satisfaction score, showcasing the trust and strong relationships our clients have with Stripe OLT’s IT helpdesk team.
Expert alignment of your IT roadmap with your business goals. Long term technology planning, risk management and actionable insights to support operational and strategic objectives.
Gain access to a chief technical officer(CTO) who runs quarterly strategic workshops covering product reviews, service improvement planning, roadmap alignment and full MI reporting review.
Gain a single point of contact to help drive your IT initiatives forward with a technical background. Focused on relationship management, rapid resolution and seamless collaboration between business and engineering.
Our team deliver quarterly strategic sessions to review IT performance, risk registers, audit outputs and refine future priorities, to ensure IT aligns with wider business priorities.
Full M365 and Azure admin, Outlook, Teams, SharePoint, OneDrive, Exchange. Licensing, policy and permission control and compliance tools like Entra ID, Intune and Autopilot.
Gain end-to-end support for users and devices, delivered by expert engineers with strict SLAs. Support includes full lifecycle user management, cloud technology administration and consistent service across all sites and platforms.
Get through to a 2nd and 3rd line engineers available for remote or on-site support. No call queues, no 1st line gatekeeping, just fast expert resolutions for all user and device issues.
Fully managed onboarding and offboarding processes, account provisioning, permissions handling and device configuration. User-based billing flexes monthly to reflect active headcount.
Gain access to a self-service portal for logging requests, tracking tickets and accessing documentation.
Our users remotely manage and support users and hardware across all required locations. With offices across the UK we provide proactive monitoring, unified device and asset handling.
Full M365 and Azure admin, Outlook, Teams, SharePoint, OneDrive, Exchange. Licensing, policy and permission control and compliance tools like Entra ID, Intune and Autopilot.
End-to-end infrastructure management that ensures optimal performance, visibility and business continuity. Delivered through proactive monitoring, documentation and expert NOC support.
Regular checks of servers, network management systems, networks and end user devices to identify issues before they impact the business. Includes server management, patching, firmware checks, cloud resource management and system performance reviews – conducted remotely or onsite as required.
Full audit and ongoing management of Microsoft 365 licensing. Ensures users are on the correct plans, eliminates waste and aligns entitlements to real world usage and business needs.
Always on monitoring and support from our NOC. Includes ongoing monitoring across servers, endpoints and physical and virtual network infrastructure to detect issues before they happen. Patch management, hardware monitoring, early failure detection and infrastructure troubleshooting – no limits.
Centralised tracking of hardware and software assets via Microsoft Intune. All systems, services and business processes are fully documented and available through a shared cloud portal.
End to end management of hardware, licensing and third party services (including providers of managed communications services and print services). Includes specification, vendor liaison and warranty tracking, simplifying purchasing and lifecycle management.
Strong controls and proactive practices to protect business data, resilience and compliance. Delivered through technical oversight and structured risk management.
Continuous monitoring and management of backup and disaster recovery plans to ensure business continuity. Includes proactive checks to prevent data loss or system failure as per the managed service.
Annual infrastructure and service audits, risk registers, strategic roadmap reviews and discovery workshops part of the onboarding and ongoing IT management to identify gaps, optimise technology investment and define improvement plans.
Management of third party providers such as ISPs, telephony vendors and software suppliers. Stripe OLT acts on your behalf to resolve issues, manage licensing and ensure service alignment, taking the burden off internal staff.
Security configurations and processes aligned to Cyber Essentials. Delivered through documented systems, patch compliance and secure M365 configurations (Entra ID, Intune, Autopilot) to support accreditation readiness.
Automated patching of Windows and common third party applications to prevent vulnerabilities. Includes BIOS and firmware updates driven by continuous hardware and endpoint monitoring via the included NOC.
Extra services to give you more flexibility, simplify procurement and support innovation – as your business evolves.
Flexible, usage-based subscription model ensures you only pay for what you need. Costs adjust monthly based on active users, no long term commitments and IT can evolve with your business.
End-to-end device provisioning, lifecycle management and financing options to simplify hardware procurement. Includes warranty tracking, asset assignment and centralised management through Microsoft Intune.
Expert guidance on using Microsoft Copilot and AI across your M365 environment. Includes licensing alignment, readiness assessments and enablement planning to empower businesses to adopt AI confidently and securely.
Fixed monthly fees provide cost certainty and simplify budgeting — no large upfront investments or unpredictable spend.
Reduce support costs, overheads, and recruitment needs with a fully managed IT model that scales with your business.
Prevent costly downtime through continuous monitoring, system patching, and proactive maintenance.
Free internal teams from day-to-day IT tasks, allowing them to focus on growth and strategic initiatives.
Benefit from enterprise-grade tools and the latest Microsoft technologies without the capital expense.
Managed service providers deliver robust backup, recovery and failover solutions to keep your business running.
Gain immediate access to certified engineers and specialists with deep IT and cyber security expertise.
