Managed IT Support

Take back control with an industry-leading, managed IT service provider

Award-Winning Managed IT Support

SMEs across the UK switch to our managed IT services for a number of reasons. Whether you’re expanding your business, seeking increased cyber security capabilities, or looking for a reliable IT service provider, our team can help.

Our multi-award-winning, helpdesk engineers are ready to provide comprehensive support to your organisation with high-quality, efficient and reliable IT services.

Certs &
Awards

Microsoft Solution Partner Security with Threat Protection Specialisation Badge

Megabuyte Top 50 Emerging Companies 2024

Working with Stripe OLT has significantly elevated our organisation’s IT experience and security posture. In our fast-paced environment, it’s crucial that our technology aligns with our operational demands, and I have full confidence in Stripe OLT’s commitment to consistently meet those needs.

NHS Confederation

Nikki Barraclough, Director of Finance & IT

Benefit from a Highly Accredited & High Performing Helpdesk Team

Experience unparalleled customer service with our team of dedicated IT experts. Leveraging deep technical expertise and a genuine passion for helping our customers, our ITIL led Helpdesk team consistently achieve satisfaction scores that far exceed the industry average.

Performance Driven, Reliable IT Engineering Teams

5 Minutes

Average time to Respond

For most IT helpdesk teams, industry response times average between 15 to 60 minutes.

With Stripe OLT’s average 5-minute response time, we far exceed typical industry standards, and ultimately that means your users experience less downtime and disruption.

1 Hour

Average Time to Fix

Driven by a high-performance, ITIL-led Helpdesk, means your users experience rapid ticket resolutions with an impressive 1-hour average time to fix.

This quick response helps ensure smooth operations and resilience, minimising disruptions to keep your business running efficiently.

97% CSAT

Customer Satisfaction

Our commitment to excellence is reflected in our average 97% customer satisfaction score, showcasing the trust and great relationship our clients have with Stripe OLT’s IT Helpdesk team.

How you can benefit from our Managed IT Support

With over 20 years of experience operating in the UK, IT MSP market, we’ve honed our expertise over time, and have developed a complete managed services model that delivers a consistent, high-quality service. Explore our complete managed services model below.

Strategic Leadership

Virtual Chief Technical Officer (CTO) Engagement

Quarterly Business Reviews

Weekly meetings on demand

Dedicated Partner Success Manager

Support & User Management

Unlimited IT Helpdesk Support (1st-3rd line technical support)

Unlimited, flexible User Management

Access to dedicated Managed Cloud Portal

Managed multi-site support

M365 Cloud Workspace Management (apps)

Infrastructure and Operations

Onsite & Remote Health checks

M365 Licensing Optimisation

Unlimited support from our Network Operations Centre (NOC) Team

Asset tracking & Documentation Management

Procurement Management

Data Security and Compliance

Managed Backup & Disaster Recovery

Annual IT Maturity Assessments

Third Party Supplier Management

Cyber Essentials Benchmarking

Patch Management

Optional Extras

Consolidated agreements for flexibility

Device-as-a-Service Financing

Copilot Advisory

Complete Managed IT support

Strategic Leadership

Virtual Chief Technical Officer (CTO) Engagement

Quarterly Business Reviews

Weekly meetings on demand

Dedicated Partner Success Manager

Support & User Management

Unlimited IT Helpdesk Support (1st-3rd line technical support)

Unlimited, flexible User Management

Access to dedicated Managed Cloud Portal

Managed multi-site support

M365 Cloud Workspace Management (apps)

Infrastructure & Operations

Onsite & Remote Health checks

M365 Licensing Optimisation

Unlimited support from our Network Operations Centre (NOC) Team

Asset tracking & Documentation Management

Procurement Management

Data Security & Compliance

Managed Backup & Disaster Recovery

Annual IT Maturity Assessments

Third Party Supplier Management

Cyber Essentials Benchmarking

Patch Management

Optional Extras

Consolidated agreements for flexibility

Device-as-a-Service Financing

Copilot Advisory

Want to find out more?
Book a free consultation

Client Success Story

transforming IT operations for
the NHS Confederation

The NHS Confederation is the membership organisation that brings together, supports and speaks for the whole healthcare system in England, Wales and Northern Ireland. – and they were at a critical IT juncture, looking to outsource their IT and security needs to a dedicated partner.

Want to know how we helped the NHS Confederation increase operational efficiency, enhance user support and elevate their cyber security posture? Click below.

Learn how we helped the NHS Confederation

Why Choose Stripe OLT to Support Your IT Requirements

Local Partner

Your local IT partner

We are a full service, managed IT provider based in London, Bristol & Manchester, underpinned and led by ITIL accredited engineers, with deep experience in Microsoft cloud and security technologies.

Our knowledgeable and highly qualified team of IT support engineers provide customers with a next-level service, recognised consistently through fantastic client feedback.

Our team can support the south, midlands and north of England.

Network Operations Centre

Beyond IT Support with a dedicated NOC

At Stripe OLT, our clients don’t just benefit from a high-performance helpdesk team, we also operate a dedicated Network Operations Centre (NOC) to provide proactive, network monitoring and maintenance.

Unlike a typical IT helpdesk that focuses on resolving user-specific issues, our NOC team operates behind the scenes, detecting and addressing potential network disruptions before they impact your business. This unique support structure means that, while our helpdesk manages immediate user needs, the NOC secures and optimises your entire IT environment.

Industry Leading

How We Work

We’re one of the top-managed service providers for small and medium-sized businesses. We consistently achieve an industry-leading customer satisfaction score, with a dedicated focus on IT support services.

Microsoft Specialists

Our Microsoft Specialisations

At Stripe OLT, over the last three years we’ve invested heavily in building our Microsoft certifications and as a result, we are now one of the UK’s leading Microsoft partners in cloud and cyber security solutions.

If you’re looking for an IT support partner with a security-first approach, we’ll make sure your business is fit for the future.

Award-Winning

We’re an award-winning IT managed services provider

With over 20 years of experience, we have built a reputation we are proud of. Winning awards for both our managed IT and managed security services means we don’t just claim to be the experts. With Stripe OLT you are guaranteed an exceptional experience.

Our commitment to providing a personal service allows us to build strong relationships with our clients, quickly identify the best IT solutions, and offer tailored support.

Speak to the experts

Want to understand more about how our team can support your requirements? Fill our the form and we be in touch shortly.

Managed it support VS In-house IT support:
which is best for me?

Want to know which IT support model best suits your organisation? Explore the benefits of outsourcing to a managed service provider (MSP) in our guide.

Download the Managed IT vs In-house IT guide

benefit from bolt on cyber security services

Are you looking for added cyber security support services?

At Stripe OLT, we also operate as a Managed Security Services Provider, offering advanced cyber security solutions that go beyond the standard Cyber Essentials certification.

Whether you need 24/7 cyber security support, penetration testing, proactive monitoring, network monitoring or user security training, we have the tools, industry knowledge, and expertise to safeguard your business.

Get in touch today to learn how our cyber security services can enhance your IT operation and provide comprehensive protection against cyber threats.

Find out more about our cyber security services

Managed IT FAQS

What are Managed IT Services?

Managed IT services refer to the outsourcing of IT operations to a managed service provider. This can include IT support, network management, cloud solutions, data backup, cyber security, and more. From small businesses to larger enterprises, Managed services providers like Stripe OLT ensure every organisation can focus on managing their core business operations while relying on outsourced expertise.

How do Managed IT Services benefit small and medium-sized businesses?

What’s the difference between Managed IT Services and In-house IT Support?

Can a Managed Services company improve my cyber security posture?