Managed IT Support

How do we approach a Managed IT partnership?

Recognising the unique demands of every business, Stripe OLT’s Managed IT Support services are characterised by a holistic understanding of our client’s individual business model. That’s why our outsourced IT support includes quarterly strategic input, monthly management calls and engineer site visits, to build a deep-seated partnership and really identify with your business.

Through utilising industry-leading managed IT software, your workforce is provided with a variety of ways to communicate with us. Be it via e-mail, phone or our remote customer portal, our response times are governed by exceptionally strict SLAs, which we consistently outperform. In addition, regular engagement with your dedicated account manager will ensure continued efficiency throughout your business.

Limiting interruptions and downtime is critical when running an efficient operation, and we’re proud to say our response times are second to none. Our proactive IT support solution spans across all of your cloud-based, hybrid or on-premise systems and applications, with our state-of-the-art monitoring software ensuring that your network is rigorously checked, before delivering regular reports and actionable guidance about the health and performance of your network.

Why choose to work with an IT partner?

For many businesses, financing an internal IT department can be costly and, for most, unnecessary. Yet the constant flux of digitalisation now requires up-to-date technologies and secure systems as a crucial dependant of business continuity. That’s where outsourcing proactive, Managed IT Support services comes in – a cost-effective partnership to keep your business running smoothly at optimum capacity.

Whether supplementing an existing in-house team, or implementing an all-encompassing IT support package, outsourcing Managed IT Support services provides businesses with the technical expertise of a market-leading IT support provider, state-of-the-art technology and a single point of contact.

Utilising an in-depth knowledge of both your business model and the technical landscape, the services of a professional IT support consultant can drive continuous improvements across your business functions – simultaneously keeping you at the forefront of the ever-evolving digital landscape, reducing overheads and driving productivity.

What does it cost?

When it comes to our Managed IT agreements, we don’t tie in users and provide flexible contracts.

We start with a standard fixed-price IT support model, but unlikely many other providers, we don’t tie in your users. This ensures our contract will flex alongside you and your business, as it changes and grows.