As of October 2022, the Silver & Gold partner competencies will be removed, and instead there will be a range of Microsoft Designations.
managed IT support
Are you looking for the best Managed
IT Support in London?
Offering a fully managed IT solution, we’ve been helping London’s business leaders take control of their technology for over 15 years.
Whether you’re looking to upgrade from an outdated IT support model, or require a highly functioning, multi-channel service desk, our industry-leading Managed IT Support services will confidently surpass your requirements.
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msp of the year
Award Winning IT Support in London
At Stripe OLT, our mission is to provide secure, cloud-first business technology that enables transformation, supports growth and delivers results, and as an award winning, London based MSP (Managed Service Provider), we like to think we know what good looks like.
Keeping scrolling to find out how we can support your organisation…
Key benefits
IT Support in Central London
OUR multi-channel, LONDON BASED helpdesk
Our dedicated London based service desk act with initiative – we don’t employ 1st line engineers, which means you’ll always receive 2nd line IT support or above, who will be able to provide actionable guidance and specialist IT consulting.
Multi-site Support
Offering a hands-on approach, we provide proactive IT support for both remote and on-site teams, across multiple office locations. Whether your team is based in London, or further afield, our engineers are here to resolve and mitigate your concerns.
Gold standard team
As well as providing advanced Microsoft technologies, we pride ourselves on our exceptional customer service. At Stripe OLT, we believe you should practise what you preach, so our customer service score is live on our website – it’s never been below 95% yet.
Increased productivity
Our complete Managed IT Support services span across your site, servers and users, providing comprehensive Microsoft cloud technologies to support any environment – driving user productivity with the delivery of consistent, innovative and trustworthy managed IT services.
Enhanced Security
Combining government best practice policies alongside Microsoft’s Zero Trust model, our London based IT engineers offer a full, turn-key solution whereby cyber security and IT support work in tandem to ensure optimal coverage – safeguarding your business inside and out.
cutting-edge technologies
As a Microsoft Gold Partner, we can proudly say we specialise in robust business technology. Our certified experts are fully equipped to integrate cutting-edge systems and applications into your IT support package, with simplicity and ease.
Testimonials
Hear directly from some of the UK's biggest businesses
Stripe OLT were fantastic – they took the time to understand our requirements and were able to find a solution that enabled us to migrate mailboxes to the cloud with minimal disruption to staff.
Sam ColesIT & Systems Senior Project Manager 
We needed to find solutions to a variety of issues while being a complex business operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.
Simon DarleyIT Operations Manager 
Please can you pass on my thanks to the team for the recent work executed. I feel this work was of a high standard, including the professionalism and flexibility they showed in working with us.
Utilising Stripe OLT’s support and expertise over the last two years has been essential in our success – With the right technology our customers are able to thrive.
Harry ThomsonHead of Operations 
Over my many years in security I have worked with some of the best security services in the business and I must say I found Stripe OLT extremely professional - I look forward to working with Stripe OLT again and RDG will be recommending them to the wider rail and logistics industry.
Alan CainHead of Information Security 
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IN DEPTH DIVE
Looking for more information about our London based managed IT support?
Why choose to work with an IT partner based in London?
Why choose to work with an IT partner based in London?
With over 15 years’ experience, we’ve come across organisations of all shapes and sizes looking for help, and usually they have similar challenges to overcome…
- Their current MSP is not providing the strategic engagement they need.
- Perhaps internally they have a lack of engineering resource.
- They have experienced extremely long user support waiting times, to the detriment of their business.
- Some have been given non-technical account managers…
- They do not provide regular on-site support.
- They are looking to combat complex contract structures.
At Stripe OLT we mitigate all of these issues with a robust IT support package.
Find out what’s included in the next section.
What's included?
What’s included in our Managed IT Support package?
Prior to the onboarding of any new client, we carry out a robust discovery and audit of existing systems, both on onsite and in the cloud. Following this, we will provide you with a complete managed solution, including, but not limited to:
- Managed IT user support
- Managed multi-site support
- Managed meeting spaces
- Managed server support
- Monthly IT management meetings
- Onsite & remote health-checks
- Cloud management
- Back-up & disaster recovery as standard
- Robust documentation management
- Strategic CTO support
- Dedicated technical account manager
Certified cyber security specialists
Utilise the expertise of security specialists.
At Stripe OLT we are CREST, GCHQ & APMG certified cyber security specialists, and that means, throughout our IT support services, we make sure our clients follow essential security best practice.
Using the NCSC policy framework and our own bespoke toolset, we ensure our client cloud and on-premise environments, follow the necessary security policies and processes.
However, for those that want to compliment their IT support function with additional security capabilities, we also provide a 24/7 managed security service. We believe businesses of all sizes should have enterprise-level threat detection and incident response capabilities, without the need for heavy internal resourcing.
For more information on our range of cyber security services, click here.
Taking a strategic approach
How do we approach a Managed IT partnership?
The Stripe OLT approach to Managed IT Support is one that has been tailored to address the specific customer challenges, challenges that we have identified in conversations with our customers over the past 15 years.
It is based on principles of strategic partnership and unparalleled quality of customer care, which has seen Stripe OLT grow exponentially through existing customer growth and referrals.
Find out more information about our approach here.
What does it cost?
What does it cost?
When it comes to our Managed IT agreements, we don’t tie in users and instead provide flexible contracts.
We start with a standard fixed-price IT support model, but unlikely many other providers, we don’t tie in your users. This ensures our contract will flex alongside you and your business, as it changes and grows.
Award Winning IT Support based in central London
Utilise over 15 years’ IT experience from one of the best IT support providers in London – we’re here to support your business and its long-term plans.
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