Tom Nickel

"Moving to E5 has been really good from a security point of view... Now we can get a holistic view of what’s going on, which helps us to make changes and recommendations for future plans."

IT Service Manager

Ian Harkess

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“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager

Simon Darley

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“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager

Simon Darley

Trusted by industry leaders

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Expert: Tom Nickel

Role: NOC and Automation Lead

Specialises in: Automation, procedures, centralized management (MDM), Microsoft stack, BCDR

Tom Nickel's LinkedIn

About Tom Nickel

With over 20 years of IT experience, Tom has worked across roles ranging from helpdesk and web design to database analysis and technical leadership for large enterprises. This breadth of experience has given him a clear perspective on solving complex technical challenges. As NOC Lead at Stripe OLT, his focus areas include automation, patch management, business continuity and disaster recovery (BCDR), and device management—leveraging platforms such as Rewst, N-Central, Axcient, Intune, and Inforcer to deliver streamlined IT operations.

"To automate it, you need a well documented process first. "

Expert Intel

Windows 10 End of Life: Your Essential Guide to Upgrading to Windows 11

2025 is the end of life for Windows 10 - no more patches, no more support. This guide gets to the point to help you plan a smooth Windows 11 upgrade. Discover, the biggest rollout risks, how to not break legacy apps and our downloadable checklist

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January 16, 2026
Expert Intel

Mastering Patch Management

Patch management is vital for securing systems while maintaining usability. Regular updates help address vulnerabilities, reducing the risk of cyberattacks. However, poorly managed patches can cause system disruptions, as seen in incidents like the recent Crowdstrike incident, and notorious WannaCry attacks.

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November 24, 2025