“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders

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Call us on one of the numbers below, we cover the whole of the UK.

BriSTOL HQ & The South West

+44 (0) 117 974 5179

London & Surrounding Areas

+44 (0) 207 043 7044

Manchester & the North West

+44 (0) 161 399 1305

“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders

Request a Call-back.

First we need a few details.

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“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders

Request a Call

First we need a few details.

Contact Form Primary popup w/ Captcha
CAREERS

Partner Success Manager – Security Operations

The Role

The Partner Success Manager will play a pivotal role in managing key accounts within the Security Operations Centre (SOC) while also driving new business initiatives. This hands-on role demands regular engagement with existing SOC accounts, exclusively focusing on clients utilizing our Cyber Security services.

The successful candidate will be methodical and task driven and able to demonstrate an exceptional level of attention to detail. They will also be personable and a good communicator, capable of talking fluently about all aspects of cyber security with senior members of our customer staff, as well as collaborating closely with SOC leadership.

Prior experience in the cyber security sector is required.
Location
Hybrid
Type
Permanent, full time
Start date
Immediate

who we are looking for.

We need an individual that…
  • Has exceptional task management skills.
  • Takes a methodical and detail-oriented approach.
  • Has a strong process-driven mindset.
  • Is confident in their presentation abilities.
  • Has outstanding interpersonal and communication skills.
  • Is sociable, with the ability to fluently discuss all aspects of cyber security with senior client staff.

Roles and Responsibilities

  • Customer Relationship Management
    • Develop and nurture relationships with key SOC clients through regular meetings and calls.
    • Deliver Quarterly Business Reviews to all clients, providing strategic consultancy at board level, developing the customer’s security roadmap, and detailed reviews of the service.
    • Ensure the quality of our Security Services aligns with client requirements.
    • Identify opportunities to expand our service offerings.
    • Join weekly PSM L10 calls and bi-weekly PSM Strategy calls.
  • Cyber Security Expertise
    • Act as the customer representative for Cyber Security issues and escalations handled by the SOC.
    • Act as an outsourced Security Consultant to strategically advise SOC clients, aligning their business missions with security best practice.
    • Strategic engagement with SOC leadership to address emerging trends and client concerns from a partner success perspective.
    • Join daily SOC Stand Up calls, weekly SOC L10 calls and monthly mentoring calls with the Director of Cyber Security.
  • Sales Pipeline Management
    • Take ownership of the sales pipeline for existing SOC customers, including managing the existing pipeline and developing new opportunities.
    • Streamline existing processes to ensure timely delivery of proposals and successful conversion of opportunities.
    • Drive strategic opportunities forward using the Technology Stack and Capability and Maturity Model
  • Billing and Financial Management
    • Liaise with Finance to create and approve monthly invoices.
    • Maintain profitability for key accounts.
  • Quality Assurance and Process Improvement
    • Collaborate with the Board to establish and refine internal systems for measuring and reporting service quality.
    • Actively seek opportunities to enhance business operations through streamlined processes and procedures.
    • Analyse and review metrics from SOC services both at client level and service level.
    • Retrospectively complete the Capability and Maturity Model for existing SOC clients.
    • Holding the teams accountable for delivering excellence.
  • Travel
    • Travel required to client sites and between the London, Manchester and Bristol offices

Objectives

Some of the things we would like you to achieve
  • Create and define a Customer Whitespace report for strategic opportunity.
  • Create and define a Capability and Maturity Model based on the Technology Stack and retrospectively complete for the existing client base, whilst driving the initiative forward for new clients during onboarding.
  • Utilise the CMM to identify upsell/cross-sell opportunities in order to meet OTE.
  • Driving service quality forward by challenging current working processes to drive efficiency.
  • SOC Discovery Workshops with prospective clients.
  • Insight Workshops with existing clients.
  • Follow and refine the Account Review process.
  • Maintain comprehensive account review documentation.
  • Conduct customer reviews, strategic annual reviews, and quarterly business reviews.
  • Include strategic CTI Reporting and Cyber Risk Insight during quarterly business reviews.
  • Foster regular catch-ups and engagement.
  • Establish rapport with decision makers, understanding their needs and converting them into opportunities.

Key Qualities

  • Passion and knowledge for Cyber Security
  • Exceptional task management skills.
  • Methodical and detail-oriented approach.
  • Strong process-driven mindset.
  • Confident presentation abilities.
  • Outstanding interpersonal and communication skills.
  • Sociable, with the ability to fluently discuss all aspects of cyber security with senior client staff

Key Skills

  • Pre-existing understanding of Microsoft licensing
  • High-level understanding of Microsoft Sentinel and Microsoft Security Products
  • Skills in PowerBI and Reporting
TO APPLY FOR THIS ROLE, PLEASE SEND YOUR CV, ALONGSIDE A COVERING LETTER TO RECRUITMENT@STRIPEOLT.COM (NO AGENCIES PLEASE)
Who we are
Stripe OLT are an award-winning, IT & Cyber Security Provider, based in London, Bristol & Manchester.

Founded in 2004, we have over 18 years of extensive technology experience, specialising in secure, cloud-first Microsoft technologies.
Our values
✅ Technology is our passion
✅ We take ownership
✅ We create strong partnerships
✅ We act with integrity
✅ We drive client success