Microsoft is currently experiencing a global disruption to Microsoft 365 services, which began yesterday evening and is ongoing. The main services affected are Outlook, Teams and Copilot, with other services such as Microsoft Fabric and Power Apps also impacted.
The impact is intermittent and varies between users and services. For example, someone may be able to access Teams but not Outlook, while a colleague may experience a different combination of issues. Access to an affected service may also vary throughout the disruption.
Microsoft has deployed a number of fixes to its infrastructure but has not yet fully restored service and continues to work on a resolution.
You can follow Microsoft’s live updates on the Microsoft Service Health Status page.
Please be extra vigilant during the disruption. Attackers may use the outage as a pretext to impersonate Microsoft or your IT support team by email, text message or phone.
Be particularly cautious of unexpected requests to reset your password, approve a sign-in, share a verification code or follow a link to restore access.
If you receive a message like this, avoid clicking any links or opening attachments. Verify the request using a contact number or support portal you already know. If you’ve entered your credentials or approved an unexpected sign-in, contact your IT support team straight away.
Our team is managing a central incident for this disruption. Any related tickets you raise with our Helpdesk will be linked to that incident. We’ve also added a recorded message to our Helpdesk phone line to make callers aware of the outage.
Our Helpdesk phone line and ticketing portal remain available. We’re currently unable to receive Helpdesk requests by email, so please use one of the following routes to raise a ticket.
If you’re reporting an issue related to the outage, please let us know which service is affected, when the issue started and whether it affects one user or several.
Our SOC service is still up and running, with Microsoft Defender and Sentinel continue to function normally. Security monitoring, detection and response for our SOC clients remain operational at this time.
The outage is partially affecting our SOC calling platform. Please use 01156 780456 to contact the Stripe OLT SOC while the disruption continues.
Update 13/11/2026 @ 16:00
Microsoft have confirmed stability across the region for all services and affect users. This reflects our own experience over the last 90+ minutes, with services stable internally and for our customers.
