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CAREERS
Senior IT Engineer
The Role
We are seeking a highly skilled and experienced Senior Engineer to join our MSP team. The ideal candidate will have extensive experience working within an MSP environment.
As a Senior Engineer, you will play a pivotal role in our team, acting as a key escalation point for complex technical issues and providing advanced troubleshooting and support. You will collaborate closely with the CTO to develop and implement innovative solutions tailored to our clients’ needs, ensuring that our services remain cutting-edge and effective. An understanding and experience with automation and Microsoft Graph is important. This role requires a demonstrated history of delivering projects and supporting various environments, including but not limited to:
As a Senior Engineer, you will play a pivotal role in our team, acting as a key escalation point for complex technical issues and providing advanced troubleshooting and support. You will collaborate closely with the CTO to develop and implement innovative solutions tailored to our clients’ needs, ensuring that our services remain cutting-edge and effective. An understanding and experience with automation and Microsoft Graph is important. This role requires a demonstrated history of delivering projects and supporting various environments, including but not limited to:
- Microsoft Technologies: EntraID, Hybrid AD, InTune, MS Defender, SharePoint, Exchange Online, Azure Virtual Desktop, MS Graph API
- Networking: Meraki, Fortigate, Unifi, VPN, Core Networking Technologies
Location
Hybrid, Bristol/London
Type
Permanent, full-time
Start date
Immediate
Key Responsibilities
You will be the type of individual who has focus, energy, and the desire to go the extra mile. You will benefit from investment and continual development from an employer who looks to add just as much value to you, as you would to the organisation.
- Serve as an escalation point for our team, providing advanced troubleshooting and support for complex issues.
- Collaborate with the CTO to develop and implement innovative solutions tailored to our clients’ needs.
- Lead and assist with projects for our helpdesk clients, ensuring timely and effective delivery of services.
- Proactively review client tenancies, identifying opportunities for improvement and recommending enhancements to optimize performance, security, and user experience.
- Build and troubleshoot networks, ensuring optimal functionality, reliability, and security.
- Work with Head of Managed IT Services to help reduce client issues on the helpdesk
- Stay current with emerging technologies and industry trends, continuously improving our service offerings and maintaining our competitive edge.
- Mentor and train engineers, fostering a culture of knowledge sharing and professional growth.
REquirements
- Proven experience (at least 6 years) in an MSP environment, with a strong understanding of MSP operations and client management. Experience working with clients with 300 staff or more.
- Proficiency with ConnectWise or similar ticketing systems, demonstrating effective use in managing and resolving support requests.
- Hands-on experience with the technologies listed above
- Strong background in network building and troubleshooting, with a deep understanding of networking principles and best practices.
- Demonstrated history of qualifications and continuous upskilling, including certifications or similar qualifications such as:
- Advanced certifications in Azure and/or Microsoft 365
- Security certifications related to Microsoft environments
- Networking certifications such as Cisco or CompTIA
- Excellent problem-solving skills and the ability to work under pressure, managing multiple priorities effectively.
- Strong communication and interpersonal skills, with the ability to interact confidently with clients and team members.
Benefits
- Base Salary: £48k – £60k dependant on experience
- Individual training budget worth £1,000
- 33 days of holiday, inclusive of bank holidays
- Buy and Sell holiday scheme
- Workplace pension with employer contributions of up to 11%
- Private healthcare package (following successful probation period)
- Regular staff socials
- Unlimited fruit, tea, and coffee in the office
- Cycle to work scheme
Disclaimer: Please note that we do not provide visa sponsorship/relocation assistance for this role. The candidate must hold a valid EU or UK citizenship in order to be considered for the position.
TO APPLY FOR THIS ROLE, PLEASE SEND YOUR CV, ALONGSIDE A COVERING LETTER TO RECRUITMENT@STRIPEOLT.COM (NO AGENCIES PLEASE)
Who we are
Stripe OLT are an award-winning, IT & Cyber Security Provider, based in London, Bristol & Manchester.
Founded in 2004, we have over 18 years of extensive technology experience, specialising in secure, cloud-first Microsoft technologies.
Founded in 2004, we have over 18 years of extensive technology experience, specialising in secure, cloud-first Microsoft technologies.
Our values
✅ Technology is our passion
✅ We take ownership
✅ We create strong partnerships
✅ We act with integrity
✅ We drive client success
✅ We take ownership
✅ We create strong partnerships
✅ We act with integrity
✅ We drive client success
