CLIENT SUCCESS

Bristol Airport

A Modern Workplace Solution

Originally established in 1930, Bristol Airport has evolved into the major regional gateway for air connectivity in the South West of England, supporting commercial flights all over the world.

Like any successful business, Bristol Airport is looking to the future and building on its success in recent years. To do this, they know that organisation and planning are key. Behind the scenes, their operations and administration departments manage everything from security monitoring and data analysis to flight scheduling and luggage transportation. To ensure these departments run in tandem 24/7, they need industry-leading technology.

Solution

A Modern Workplace Solution

The Need.

Bristol Airport knew that efficiency could be improved; their existing communication technology was no longer sufficiently supporting their team. To improve productivity, they required a scalable solution to support their increasing demands. Bristol Airport ultimately wanted their technology to enable business growth and support communication. They knew Microsoft technology would be significant in achieving this, so they decided to bring in the experts.

Collaberation

Users were frequently sending multiple versions of the same file via email, resulting in overwritten and duplicated documents.

Connectivity

Due to issues with VPN connections and slow file sharing, remote working became difficult and ultimately resulted in wasted time and an increase in resourcing.

Security

Finally, we found that managing the visibility of user devices and performing security updates could be made easier by utilising cutting-edge Microsoft technology. As we often find with remote devices, they are not always connected to the office networks, which can make them difficult to track and control.

Ultimately, we needed to provide a modern workplace solution that would free up resources, improve collaboration and safeguard their devices.

The Solution.

By utilising Microsoft 365 technologies and implementing a modern workplace solution, we were able to simplify Bristol Airport’s internal processes and empower their workforce. So, how exactly did we do this?

SharePoint

In order to tackle their issues with file sharing, we introduced SharePoint online. Communicating via email is great if you need to send formal messages, however when it comes to sharing documents, it is inefficient when used internally; although the activities involved in managing documents, such as creating, renaming and filing are not particularly difficult or time consuming, they are undertaken by so many people, so many times a day that they risk being duplicated, overwritten and sent incorrectly.

SharePoint eliminates this problem by providing dynamic and productive team sites for every project team, department, and division. For Bristol Airport, the most beneficial feature of this application is the ability to share document links and collaborate live on files – which means no more duplicated or overwritten files.

To tackle their issues with file sharing, we introduced SharePoint Online. Communicating via email is effective for sending formal messages; however, when it comes to sharing documents internally, it is inefficient. Although the tasks involved in managing documents, such as creating, renaming and filing, are not particularly difficult or time-consuming, they are carried out by so many people, so many times a day, that files risk being duplicated, overwritten or sent incorrectly.

SharePoint eliminates this problem by providing dynamic and productive team sites for every project team, department and division. For Bristol Airport, the most beneficial feature of this application is the ability to share document links and collaborate live on files, which means no more duplicated or overwritten files.

Teams

Next, we introduced Microsoft Teams. For those who are not yet familiar with this application, it is essentially a cloud-based messaging service that supports group chats, calls and web conferencing. It is not just available on desktop and it can also facilitate calls on mobile devices. In tandem with SharePoint, users can access, share and edit Word documents, PowerPoint and Excel files in real time.

For Bristol Airport, this means users can now walk straight into a meeting space and connect to their call instantly. And because this application provides immediate access to files, there is no time wasted searching for presentation documents.

Modern Desktop

In today’s remote working world, device management and security are increasingly important. Safeguarding all user devices, whether in the office or at home, was therefore crucial for Bristol Airport. We migrated them to a modern cloud-first desktop solution using Intune and Autopilot for fast and effective device deployment.

We also utilised Advanced Threat Protection alongside Intune to bring a risk-based approach to the discovery and prioritisation of vulnerabilities. A combination of these applications ultimately improved remediation response times across their cloud environment. For Bristol Airport, this now means they can track, monitor and wipe devices remotely if needed. Which is essential for a remote workforce that may be anywhere in the world and require access to the full document estate in SharePoint.

The Solution.

Bristol Airport is evolving at lightning speed. With distributed teams, changing business models and complex security requirements, Microsoft’s digital tools have enabled their employees to adopt a modern workplace, while simultaneously supporting their growth plans.

If you want to know more about how our Microsoft experts can support your workforce, fill in the form below or contact us, and we’ll organise a discovery call with one of our team.

“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

Bristol Airport

Simon Darley

Learn More About Our Microsoft Modern Workplace Services