"Working with Stripe OLT has significantly elevated our organisation’s IT experience and security posture. In our fast-paced environment, it’s crucial that our technology aligns with our operational demands, and I have full confidence in Stripe OLT’s commitment to consistently meet those needs."

Director of Finance & IT
Nikki Barraclough
Trusted by industry leaders

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“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders

Let's Talk

Call us on one of the numbers below, we cover the whole of the UK, so call the nearest office.

BriSTOL HQ & The South West

London & Surrounding Areas

Manchester & the North

“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders

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“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders

Request a Call

First we need a few details.

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Award-Winning Managed IT Support

97% client satisfaction & 1,313 positive reviews this year

Based in Manchester, Bristol, and London, Stripe OLT has been supporting businesses across the UK for over 20 years. Our high-performance, IT helpdesk is designed to keep your business secure, efficient and resilient.

Microsoft Certified Experts
UK Based Engineers
Dedicated Dispatcher
Dedicated NOC
Unlimited Tickets
Security First Approach
Microsoft Solutions Partner Logo with Modern Workplace Designation
Microsoft Solution Partner Security with Threat Protection Specialisation Badge
ISO 27001 Certification
ITIL Foundation Badge
Certificationser Essentials Plus Certification

Get in Touch

Ask for a quote, get a free consultation or ask a question about our services.

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Certs &
Awards

Microsoft Solution Partner Security with Threat Protection Specialisation Badge
Microsoft Solutions Partner Logo with Modern Workplace Designation
Cloudtango MSP UK Select 2024 Award
Megabuyte Top 50 Emerging Companies 2024
Scale Up Awards 2023 Winner

Working with Stripe OLT has significantly elevated our organisation’s IT experience and security posture. In our fast-paced environment, it’s crucial that our technology aligns with our operational demands, and I have full confidence in Stripe OLT’s commitment to consistently meet those needs.

NHS Confederation

Nikki Barraclough, Director of Finance & IT

Benefit from a Highly Accredited & High Performing Helpdesk Team

Experience unparalleled customer service with our team of dedicated IT experts. Leveraging deep technical expertise and a genuine passion for helping our customers, our ITIL led Helpdesk team consistently achieve satisfaction scores that far exceed the industry average.

Performance Driven, Reliable IT Engineering Teams

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Average Time to Respond Icon

5 Minutes

Average time to Respond

For most IT helpdesk teams, industry response times average between 15 to 60 minutes.

With Stripe OLT’s average 5-minute response time, we far exceed typical industry standards, and ultimately that means your users experience less downtime and disruption.

Average Time to Fix Icon

1 Hour

Average Time to Fix

Driven by a high-performance, ITIL-led Helpdesk, means your users experience rapid ticket resolutions with an impressive 1-hour average time to fix.

This quick response helps ensure smooth operations and resilience, minimising disruptions to keep your business running efficiently.

Customer satisfaction score icon

97% CSAT

Customer Satisfaction

Our commitment to excellence is reflected in our average 97% customer satisfaction score, showcasing the trust and great relationship our clients have with Stripe OLT’s IT Helpdesk team.

How you can benefit from our Managed IT Support

With over 20 years of experience operating in the UK, IT MSP market, we’ve honed our expertise over time, and have developed a complete managed services model that delivers a consistent, high-quality service. Explore our complete managed services model below.

Strategic Leadership

Virtual Chief Technical Officer (CTO) Engagement
Quarterly Business Reviews
Weekly meetings on demand
Dedicated Partner Success Manager

Support & User Management

Unlimited IT Helpdesk Support (1st-3rd line technical support)
Unlimited, flexible User Management
Access to dedicated Managed Cloud Portal
Managed multi-site support
M365 Cloud Workspace Management (apps)

Infrastructure and Operations

Onsite & Remote Health checks
M365 Licensing Optimisation
Unlimited support from our Network Operations Centre (NOC) Team
Asset tracking & Documentation Management
Procurement Management

Data Security and Compliance

Managed Backup & Disaster Recovery
Annual IT Maturity Assessments
Third Party Supplier Management
Cyber Essentials Benchmarking
Patch Management

Optional Extras

Consolidated agreements for flexibility
Device-as-a-Service Financing
Copilot Advisory

Complete Managed IT support

Strategic Leadership

Virtual Chief Technical Officer (CTO) Engagement
Quarterly Business Reviews
Weekly meetings on demand
Dedicated Partner Success Manager

Support & User Management

Unlimited IT Helpdesk Support (1st-3rd line technical support)
Unlimited, flexible User Management
Access to dedicated Managed Cloud Portal
Managed multi-site support
M365 Cloud Workspace Management (apps)

Infrastructure & Operations

Onsite & Remote Health checks
M365 Licensing Optimisation
Unlimited support from our Network Operations Centre (NOC) Team
Asset tracking & Documentation Management
Procurement Management

Data Security & Compliance

Managed Backup & Disaster Recovery
Annual IT Maturity Assessments
Third Party Supplier Management
Cyber Essentials Benchmarking
Patch Management

Optional Extras

Consolidated agreements for flexibility
Device-as-a-Service Financing
Copilot Advisory
Bolt-On Cyber Security
Flexible, Scalable Pricing: Our Managed IT service provide scalable, tailored support starting at £1,000 per month. This investment grants access to our Complete IT Support Package and specialised Microsoft cloud expertise – boosting your business’s productivity, security and growth.
Want to find out more?
Book a free consultation

Client Success Story

transforming IT operations for
the NHS Confederation


The NHS Confederation is the membership organisation that brings together, supports and speaks for the whole healthcare system in England, Wales and Northern Ireland. – and they were at a critical IT juncture, looking to outsource their IT and security needs to a dedicated partner.

Want to know how we helped the NHS Confederation increase operational efficiency, enhance user support and elevate their cyber security posture? Click below.
NHS Confederation nurse with logo

Why Choose Stripe OLT to Support Your IT Requirements

Local Partner

Your local IT partner 

We are a full service, managed IT provider based in London, Bristol & Manchester, underpinned and led by ITIL accredited engineers, with deep experience in Microsoft cloud and security technologies.

Our knowledgeable and highly qualified team of IT support engineers provide customers with a next-level service, recognised consistently through fantastic client feedback. 

Our team can support the south, midlands and north of England.
Network Operations Centre

Beyond IT Support with a dedicated NOC

At Stripe OLT, our clients don’t just benefit from a high-performance helpdesk team, we also operate a dedicated Network Operations Centre (NOC) to provide proactive, network monitoring and maintenance.

Unlike a typical IT helpdesk that focuses on resolving user-specific issues, our NOC team operates behind the scenes, detecting and addressing potential network disruptions before they impact your business. This unique support structure means that, while our helpdesk manages immediate user needs, the NOC secures and optimises your entire IT environment.
Industry Leading

How We Work 

We’re one of the top-managed service providers for small and medium-sized businesses. We consistently achieve an industry-leading customer satisfaction score, with a dedicated focus on IT support services.
Microsoft Specialists

Our Microsoft Specialisations

At Stripe OLT, over the last three years we’ve invested heavily in building our Microsoft certifications and as a result, we are now one of the UK’s leading Microsoft partners in cloud and cyber security solutions.

If you’re looking for an IT support partner with a security-first approach, we’ll make sure your business is fit for the future. 
Award-Winning

We’re an award-winning IT managed services provider

With over 20 years of experience, we have built a reputation we are proud of. Winning awards for both our managed IT and managed security services means we don’t just claim to be the experts. With Stripe OLT you are guaranteed an exceptional experience.

Our commitment to providing a personal service allows us to build strong relationships with our clients, quickly identify the best IT solutions, and offer tailored support. 
Contact Us
Speak to the experts
Want to understand more about how our team can support your requirements? Fill our the form and we be in touch shortly.
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Inhouse vs Managed IT

Managed it support VS In-house IT support:
which is best for me?

Want to know which IT support model best suits your organisation? Explore the benefits of outsourcing to a managed service provider (MSP) in our guide.

benefit from bolt on cyber security services

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Managed Cyber Sec Lottie FallBack

Are you looking for added cyber security support services?

At Stripe OLT, we also operate as a Managed Security Services Provider, offering advanced cyber security solutions that go beyond the standard Cyber Essentials certification.

Whether you need 24/7 cyber security support, penetration testing, proactive monitoring, network monitoring or user security training, we have the tools, industry knowledge, and expertise to safeguard your business.

Get in touch today to learn how our cyber security services can enhance your IT operation and provide comprehensive protection against cyber threats.

Managed IT FAQS

What are Managed IT Services?
Managed IT services refer to the outsourcing of IT operations to a managed service provider. This can include IT support, network management, cloud solutions, data backup, cyber security, and more. From businesses to larger enterprises, Managed services providers like Stripe OLT ensure every organisation can focus on managing their core business operations while relying on outsourced expertise.

Our Latest IT Insights