Helpdesk and Support

There is nothing more frustrating to a business than technology that doesn't work - whether it's systems going down completely, or a multitude of tiny issues that make it impossible to work efficiently, they all add up to lost productivity and costly downtime.

Our operational support service is about keeping your business running smoothly: making sure your existing systems work for you, that your people are getting the best out of their technology, and that everyone can work without interruptions or downtime.

We’ll walk you through it in the sections below, or why not get in touch and speak to one of our team.

Key benefits

Smooth running of the business
No interruptions or downtime
Increased productivity

Who's it for

Any business that depends on technology to any degree to grow and run their business - growth depends in part on proper support

How does it work?

We focus on three main areas:

Site – your own network, your connections to the outside world, your security and protection, your wireless, and your printers and other peripherals
Servers – how you store your data, whether on your own servers in the office or on rack space, or via cloud based services
Users – making sure your workstations, software, tools and devices are the most appropriate for you and work to their highest capacity.

We use industry-standard software to provide you with a variety of ways to communicate with us: you can raise a new request via email, phone or your own customer portal. Our response is governed by exceptionally strict SLAs, which we consistently outperform, and your dedicated account manager meets with you regularly to ensure everything is going smoothly.

In many cases, we are able to liaise with your software vendors on your behalf, removing much of the pain of issue tracking and fixing.

If you take up our Outsourced CTO package, we will also meet with your management team on a monthly basis to ensure we’re meeting your strategic goals, as well as your operational needs.

Service Sheet - Helpdesk