Microsoft 365 Business Voice – Your New Cloud Based Telephony Solution

Expert Insight

Microsoft 365 Business Voice

Utilising a comprehensive cloud based telephony solution such as Microsoft 365 Business Voice is a good idea for any business that wants to keep up with the modern way of working. However, following BT’s announcement in 2015 that it would be withdrawing from the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) by December 2025, the need for business VoIP systems (Voice over Internet Protocol) has significantly increased. This announcement arguably marked the start of an inevitable shift towards the end of legacy, on-site phone systems for both homes and businesses, whilst the pro-longed period of remote working during 2020 further emphasised the need for technologies that could easily facilitate a remote workforce and multiple devices.

As such, if you’re a business that still utilises PSTN lines, there has never been a better time to switch over to business VoIP systems. Employing a cloud based telephony service in your business would essentially mean that everything is taken off-site. As opposed to storing the network and routing components of your business phone on-site, your data and phone systems would be securely hosted in the cloud – resulting in an effective and affordable cloud based telephony solution without the need to upkeep costly hardware.

cloud telephony

Which Cloud Based Telephony solution is right for me?

Business VoIP solutions have previously been associated with larger organisations, those with the budget and resource to deploy and manage cloud telephony systems. However, with the launch of Microsoft 365 Business Voice in April 2020, SME’s finally gained access to a collaborative solution that could fulfil the demands of modern workplaces, decentralised offices and remote employees.

This, in addition to Microsoft’s announcement of the upcoming retirement of Skype for Business Online on July 31st 2021, results in Business Voice being the clear communication app of choice for business customers.

Designed for organisations with up to 300 users, Business Voice integrates with Office 365 and Microsoft Teams to provide an affordable, accessible and unified solution in a single app – transforming the workflows of SME’s.

You can check out some of Microsoft’s Success stories below.

Cloud telephony

What’s included with Microsoft 365 Business Voice?

The centralised cloud based telephony solution is comprised of three main areas:

Enterprise-grade phone system

Delivered from the Microsoft cloud and utilising AI and Automation, this hosted VoIP solution has been designed to enhance efficiency through automatically transcribing voicemails, translating chat messages and adding captions to meetings – saving you valuable time and driving productivity.

Built-in audio conferencing

Not only does Business Voice provide unrivalled audio and video quality, it also includes innovative features such as the ability to add a dial-in number to meetings, collaborate with your team in Office apps during meetings, and start, schedule and join meetings straight from Outlook – further increasingly the flexibility of your remote workforce.

Call plan

M365 Business Voice users have the ability to quickly procure and assign new phone numbers, or alternatively migrate their existing numbers over. In addition, employing the hosted VoIP solution means that you can also answer your primary office number from any device that supports Teams, further facilitating a distributed workforce.

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Key Benefits of Microsoft 365 Business Voice

Increased Flexibility

Through maintaining a single number across a range of devices and essentially eliminating the need for an outdated desk phone, Business Voice empowers your workforce to work from any device, in any location – ideal for businesses looking to implement a flexible working structure, or for those who are always on the go.

Enhanced Communication

A vital aspect of maintaining successful remote teams is undoubtedly clear communication. With Microsoft Business Voice, next level audio quality is underpinned with a consistent and reliable connection delivered from the trusted Microsoft Cloud.

Cost Efficient

Through utilising a managed VoIP for all of your communications, your business will be ultimately saving time and money whilst relieving your team the hassle of maintaining a PBX and purchasing costly hardware.

One Centralised Hub

Lastly, but by no means least, Business Voice’s integration within the Microsoft ecosystem is what makes this the stand-out cloud phone system on the market. Employing one centralised communication hub for your calls, meetings, messaging and file sharing requirements drives productivity, whilst the syncing capabilities with Outlook mean that your contacts and calendar are connected across the board for ultimate organisation.

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Key Takeaways

In essence, ensuring that your business is utilising an innovative communication solution is key for enabling a modern workforce – whether that be with remote employees or distributed offices, Business Voice empowers streamlined and centralised collaboration throughout your team.

Business Voice can be implemented into all existing Microsoft 365 subscriptions that include Microsoft Teams, and as a Microsoft Gold Partner specialising in cloud-solutions, our qualified experts are best placed to assist with the implementation and user adoption of Microsoft’s hosted VoIP for business services.

If you would like more information on how our cloud specialists can support your business, get in touch here.

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