Managed IT Support

Take back control of your business technology with an expert-managed IT Service Provider

AWARD-WINNING IT Managed service provider

Organisations switch to our managed IT services for a number of reasons.

Perhaps you’re evaluating your infrastructure management, and support capabilities because of expansion, or it could be that you’re looking for increased cybersecurity.

Whatever your requirement may be, our multi-award-winning, helpdesk support engineers are here to support your organisation.

We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.

Bristol Airport

Simon Darley

ITIL LED HELPDESK TEAM

At Stripe OLT we strive to build strong partnerships, endeavouring to understand our customers vision, people and culture, to make sure your business growth and ongoing development are at the heart of our partnership.

Underpinning this partnership are high performing ITIL led service desk engineers, who consistently deliver Managed IT services and cloud management solutions.

Performance Driven, Reliable IT Engineering Teams

5 Minutes

Average Response Time

3.2 Minutes

Average Time to Plan

7.52 Minutes

Average Time to Resolution

WHAT ARE THE BENEFITS OF OUR MANAGED IT SERVICES?

With over 18 years of experience, we’ve developed a complete managed IT service model that ensures our clients receive a consistent, high-quality service.

Our clients and customers will immediately benefit from these service offerings of:

Certified IT engineers

On-the-day, 2nd and 3rd line support

A Flexible, user-based contract structure

Reliable response times

Increased productivity for users, with minimized downtime

Highly certified Microsoft Experts

Certified Microsoft engineers

On-the-day, 2nd and 3rd line support

Technical KPI focus, driven by account managers

Low cost solution, with high ROI

Flexible, user-based contract structure

Security-first focus, with enhanced security capabilities

Increased productivity for users, with minimized downtime

A long-standing, strong partnership model

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What’s included In OUR MAnaged IT Support Service?

Our flexible service level agreement works around you and supports a vast array of business functions and requirements.

Our Managed IT service plan includes:

Onboarding Audit

Risk Register

User support

Multi-site support

Unlimited tickets

Managed servers

Patch management

Proactive health checks

Cloud management

Asset management

Back up & DR support

3rd party supplier management

How do we deliver Our Managed IT Service?

Through a close and consistent partnership, we’ll deliver this service via number of reporting channels.

Our clients receive a dedicated partner success manager to act as an extension of their business and internal IT team.

Clients receive an audit log and risk register at the beginning of our engagement.

Monthly site visits, ensure a proactive approach to on-site technology and infrastructure management.

Quarterly business reviews, to drive your businesses technology strategy forward.

Certified Microsoft engineers

On-the-day, 2nd and 3rd line support

Technical KPI focus, driven by account managers

Low cost solution, with high ROI

Flexible, user-based contract structure

Security-first focus, with enhanced security capabilities

Increased productivity for users, with minimized downtime

A long-standing, strong partnership model

Speak to
OUR Experts

Discover what we can do for your business.

MICROSOFT MODERN WORKPLACE INTEGRATION

Elevate your business with Stripe OLT’s Modern Workplace solutions. As a leading managed IT service provider, we blend advanced cloud solutions and proactive remote monitoring to enhance your operations. Embrace efficient, secure IT management and unlock new levels of productivity.

View our Modern Workplace Solutions

Managed IT Services FAQs

What are Managed Services in IT and why are they important for businesses?

Managed IT support services involve outsourcing the management and maintenance of IT infrastructure to a third-party managed service provider, it provides availability to specialized knowledge, enhances security, increases productivity, and offers cost efficiency through a subscription-based model.

Managed IT services generally include proactive monitoring, regular maintenance, and troubleshooting, minimising downtime. Managed platform and cloud services offer scalability, flexibility, and advanced technologies, whilst ensuring compliance with regulations.

What service are most commonly included in Managed IT Support?

By partnering with a managed IT service provider, businesses can overcome and manage the challenge of finding tech specialists by gaining access to a diverse pool of highly skilled professionals, continuous training, scalability, reduced hiring burden, vendor management, cost savings, and access to advanced technologies and cloud services.

Outsourcing managed IT services often enables businesses to leverage other companies’ specialized expertise without the challenges and expenses of sourcing and maintaining a full in-house team.

How can Managed IT Services help in reducing tech staffing challenged?

By partnering with a managed IT service provider, businesses can overcome the challenge of finding tech specialists by gaining access to a diverse pool of skilled professionals, continuous training, scalability, reduced hiring burden, cost savings, and access to advanced technologies.

It enables businesses to leverage specialized expertise without the challenges and expenses of sourcing and maintaining a full in-house team.

What are Fully Managed IT Services?

How do Managed IT Services contribute to efficiency and better management of time?

why Choose stripe olt for your managed services Provider?

Microsoft Specialists

Certified Microsoft Solutions Partner

Whether you need to enhance collaboration with applications like Microsoft SharePoint and Microsoft Teams, or secure your environment with Azure Sentinel, you can trust in our highly certified Microsoft team.

Award Winning

Award-Winning Service Desk

With over 18 year’s experience, we’ve built a reputation we’re proud of. Winning awards for both our managed IT and managed security services means we don’t just claim to be the experts. With Stripe OLT you are guaranteed an exceptional experience.

Microsoft Specialists

Accredited Security Experts

Employing both ex-government and military veterans, we ensure our clients are protected by the best. Our engineers are IASME, CREST & Microsoft security certified (to name a few), consistently performing at a high level, 24/7.

Cloud Expertise

Specialists in Azure Cloud Services

At Stripe OLT we specialise in secure cloud technology, with a particular focus on Microsoft Azure. Our experts will empower you with the most appropriate, reliable and tailored cloud services, for maximum benefit whether you need a full managed services provider for private, public or hybrid cloud.