Our client, the management company for a large office building on one of London’s most high profile streets, was facing disaster. Due to contractual issues with their IT provider, their internet and other connectivity as well as all IT support were due to be cancelled on a Friday with less than 48 hours’ notice.
Over 50 different building tenants would start the following working week with no phones and no connectivity, putting not just the management company but also each of those businesses at grave risk.
We swung into action within hours of being contacted, with a team of engineers sent to the building on Saturday to audit the entire building infrastructure and come up with a solution to restore connectivity. By working with our partners we were able to install satellite broadband on the roof and have a high speed internet connection ready for Monday morning.
Our engineers worked round the clock through the weekend to ensure that all tenants’ IT infrastructure was configured correctly, so that all businesses were connected in time for work to begin on the Monday.
Once basic connectivity had been restored, we were notified that the phone systems were also due to be deactivated. Once again, we worked closely with our partners Cavendish Communications to specify and deploy a new phone system for the entire building in less than 48 hours – an outstanding turnaround.
“One of the biggest challenges was understanding the building’s technology infrastructure with no documentation and no handover” comments Tom Robbins, Senior Project Engineer at Stripe OLT. “It was also vital to support all the tenants effectively through what a very difficult time was for them, providing reassurance as well as creative technical solutions to help them work normally.”
The project was a great example of our team pulling out all the stops to help a customer in need, keeping all the building tenants and the building management company working despite some tricky challenges