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"Moving to E5 has been really good from a security point of view... Now we can get a holistic view of what’s going on, which helps us to make changes and recommendations for future plans."

IT Service Manager
Ian Harkess
Trusted by industry leaders
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Kickstart Your FastTrack Journey

Fill out the short form below to express your interest in our FastTrack programme, and we’ll be in touch soon.

Please note: A minimum of 150 enterprise licenses is required for FastTrack eligibility.
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“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders

Let's Talk

Call us on one of the numbers below, we cover the whole of the UK, so call the nearest office.

BriSTOL HQ & The South West

London & Surrounding Areas

Manchester & the North

“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”

IT Operations Manager
Simon Darley
Trusted by industry leaders
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Request a Call

First we need a few details.

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CAREERS

Service Desk Analyst

The Role

We are seeking a dedicated and customer-focused Service Desk Analyst to join Stripe OLT’s award-winning helpdesk team within our London Office.

The successful candidate will be responsible for providing first response technical support to internal and external users, resolving IT-related issues, and ensuring a high level of customer satisfaction.
Location
Hybrid: Contact time required in London
Working Hours
37.5 Hours Per Week
Salary Range
£26,000 – £30,000 Per Annum (DoE)

who we are looking for.

  • Team Player: Ability to work effectively in a team environment.
  • Adaptability: Flexibility to adapt to changing priorities and technologies.
  • Attention to Detail: Strong attention to detail and organisational skills.
  • Initiative: Proactive approach to identifying and resolving issues.
  • Confidence: It is crucial for an IT Service Desk Analyst as it enhances effective communication, problem-solving, decision-making, and customer trust.
  • Hungry: Someone that is dedicated to upskilling and learning new things

Key Responsibilities

  • Provide Technical Support: Respond to and resolve IT support requests via phone, email, and ticketing system.
  • Troubleshoot Issues: Diagnose and troubleshoot hardware, software, and network issues.
  • User Assistance: Assist users with IT-related queries and provide guidance on best practices.
  • Incident Management: Log and track incidents and service requests, ensuring timely resolution and communication with users.
  • Documentation: Maintain accurate records of support requests and resolutions in the ticketing system.
  • Escalation: Escalate complex issues to higher-level support teams when necessary.
  • System Monitoring: Monitor IT systems and infrastructure to identify and address potential issues proactively.
  • Onsite-Work: Provide onsite technical support to our clients on a weekly & monthly basis where needed.
  • Training: Provide basic training to users on IT systems and applications.
  • Out of Hours Support: Be available for rota’d on-call support in evenings and weekends where necessary.

Key Skills

  • Experience: Previous experience in a service desk or technical support role.
  • Technical Skills: Proficiency and experience with supporting Windows and Mac operating systems, Microsoft InTune and EntraID. Experience in providing basic network troubleshooting.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Strong analytical and problem-solving abilities.
  • Customer Service: Service with a smile. A customer-centric approach with a focus on delivering high-quality support over the phone, email and in-person.
  • Certifications: Microsoft Fundamentals or Comptia A+/N+ would be preferential but not necessary.

Benefits

  • Permanent role with a competitive salary 
  • Performance-related, discretionary end-of-year bonus 
  • Individual training budget  
  • Buy and Sell holiday scheme 
  • Private healthcare package  
  • Workplace pension with employer contributions of up to 11% 
  • 25 days holidays, plus bank holidays 
  • Regular staff socials
  • Unlimited fruit, tea and coffee in the office 
  • Hybrid Role (Typically 80% in office / on-site, 20% working from home)

Disclaimer: Please note that we do not provide visa sponsorship/relocation assistance for this role. The candidate must hold a valid EU or UK citizenship in order to be considered for the position.

TO APPLY FOR THIS ROLE, PLEASE SEND YOUR CV, ALONGSIDE A COVER LETTER TO RECRUITMENT@STRIPEOLT.COM (NO AGENCIES PLEASE)
Who we are
Stripe OLT are an award-winning, IT & Cyber Security Provider, based in London, Bristol & Manchester.

Founded in 2004, we have over 18 years of extensive technology experience, specialising in secure, cloud-first Microsoft technologies.
Our values
✅ We are passionate about technology
✅ We take ownership
✅ We create strong partnerships
✅ We act with integrity
✅ We drive client success