“We needed to find solutions to a variety of issues whilst being a complex business, operating in a 24/7 environment. Stripe OLT listened and understood immediately the challenges we faced.”
Operations Administrator
The Role
This is a permanent role in Bristol, with remote requirements covering our London office. The working pattern for this role is 4 days in the office and one day remote. This is a full-time, permanent role with a 6-month probation period.
Responsibilities.
- Office Operations and Maintenance
- Oversee general maintenance and organisation of the office, ensuring a clean, safe, and functional environment
- Keep stock of office supplies
- Coordinate courier services, equipment returns, and physical post distribution.
- Monitoring and triage of centralised mailboxes and helpdesk overflow calls
- Assist with onboarding and induction support for new employees
- Triaging Operations board and managing request escalations
- Support the scheduling and hosting of external visitors, ensuring a professional and welcoming environment
- Handle the management of workplace and car park rotas, ensuring efficient use of resources and space
- Security and Asset Management:
- Ensure office security processes are followed, including alarm testing and access control
- Ensure the security and integrity of office resources and equipment, maintaining the asset register
- Meeting and Travel Coordination:
- Manage external meeting room bookings, such as for Quarterly Business Reviews (QBRs)
- Coordinate travel and accommodation arrangements for staff
- Expense Support:
- Process monthly expenses, facilitating timely submission
- Handle account reconciliations, ensuring all transactions are accurately recorded
- Accounts Payables Support:
- Supporting purchasing activities, including ordering supplies
- Reconcile purchase invoices with orders and liaise with suppliers to resolve any discrepancies
- Organise office lunches and other related events as needed
- Accounts Receivables Support
- Monthly aged debt recovery, including liaising with clients to ensure timely payments and escalation of finance queries.
- Oversee payment receipt allocations and direct debit management.
- Upload of invoices for specified clients
- Sales Team Support
- Amend records on Microsoft Dynamics when requested
- Prepare and send proposals to clients and prospects via DocuSign
- Proactively maintaining client-facing documentation
- Accounts Payables Support:
- Supporting purchasing activities, including ordering supplies
- Reconcile purchase invoices with orders and liaise with suppliers to resolve any discrepancies
- Organise office lunches and other related events as needed
Person Specification.
- The successful candidate is friendly, flexible and has a positive, can-do attitude
- Comfortable multi-tasking and prioritising where needed
- Self-motivated and able to work independently and escalate as appropriate
- Good written and verbal communication skills
Education / Qualifications.
- A Levels or equivalent experience
Experience.
- Proven work experience within an admin role in a fast-paced environment
- Experience in delivering high-level customer satisfaction
- Experience using Microsoft 365 Office Applications (Sharepoint, Teams)
- Proven experience working with external or in-house systems
- Experience working within the IT sector is an advantage, but not a requirement
What you’ll receive
- Salary: £25 pa DoE
- Performance-related, discretionary end of year bonus
- Individual training budget worth £1,000
- 25 days holidays, plus bank holidays Buy and Sell holiday scheme
- Workplace pension with employer contributions of up to 11%
- Regular staff socials
- Unlimited fruit, tea and coffee in the office
- Cycle to work scheme
Founded in 2004, we have over 18 years of extensive technology experience, specialising in secure, cloud-first Microsoft technologies.
✅ We take ownership
✅ We create strong partnerships
✅ We act with integrity
✅ We drive client success